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Documentation Index

Fetch the complete documentation index at: https://help.sendocki.io/llms.txt

Use this file to discover all available pages before exploring further.

Welcome 👋 Sendocki is your all-in-one platform to manage your orders, deliveries, and WhatsApp messages from a single dashboard.
Sendocki dashboard overview

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Who is Sendocki for?

E-commerce merchants

You sell online via a store (Shopify, YouCan, and other platforms coming soon) and want to centralize your order management.

COD stores

You handle cash on delivery, with its specifics (cash collection confirmation, stock returns management).

WhatsApp support teams

You use WhatsApp as your main customer relationship channel and want to professionalize this management.

Multi-store merchants

You manage several stores in parallel and want a consolidated view.

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What can you do with Sendocki?

  • 📦 Centralize your orders from your connected stores in one place
  • 🚚 Manage your deliveries with your integrated carrier (catalog growing based on merchant demand)
  • 💰 Track COD cash collections (cash on delivery) with merchant confirmation
  • 💬 Communicate via WhatsApp with your customers using Meta templates and automations
  • 📊 Analyze your performance (delivery rate, WhatsApp conversion, average order value, cancellation reasons, etc.)
  • 👥 Work as a team with differentiated roles (Owner, Manager, Confirmation Agent, Delivery Agent, or custom roles)
  • 🔄 Customize your flow (pipeline) according to your organization

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The typical journey — in 7 steps

To get started with Sendocki, follow the articles in this Getting Started section in order:
1

Create your account

Free registration via email (OTP) or Google. → See the guide
2

Invite your team

Add your collaborators and assign them the right roles. → See the guide
3

Create your pipeline

Configure your order processing flow (stages, colors, status mapping). → See the guide
4

Connect your store

Plug in your first order source (Shopify or YouCan available). → See the guide
5

Connect your carriers

Activate your carrier to automate shipments and tracking. → See the guide
6

Connect WhatsApp

Link your WhatsApp Business to Sendocki in just a few minutes. → See the guide
7

Install Sendocki

Install Sendocki as a real app on your desktop or mobile. → See the guide
You don’t need to configure everything on day one. You can progress step by step as needed — most merchants start with account + team + 1 store + WhatsApp, and add the rest later.

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Morocco specifics 🇲🇦

Sendocki is designed for Moroccan merchants, with:
  • Native COD: cash-on-delivery management is first-class (not just an add-on)
  • WhatsApp first: recognition that 90%+ of Moroccan merchants use WhatsApp as their main customer channel
  • Call-center roles: “Confirmation Agent” pre-configured for stores with COD call teams
  • Law 09-08 / CNDP compliance: data stored in respect of the Moroccan framework
  • French interface by default (English and Arabic available)

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Need help?

Contact support

Our team helps you during onboarding. Email: support@sendocki.com

WhatsApp support

You can also write to us directly on our WhatsApp Business (number provided at registration).