Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.sendocki.io/llms.txt

Use this file to discover all available pages before exploring further.

Creating a Sendocki account takes less than 2 minutes and is completely free to get started. Two sign-up methods: by email (with verification code) or via Google.

​
Sign-up methods

No Sendocki password to create, no code to verify — your Google account is your identifier. Recommended if you have a professional Google Workspace.
1

Go to app.sendocki.com/register

Open the registration page in your browser
2

Click 'Continue with Google'

You’re redirected to Google to authorize Sendocki
3

Select your Google account

Choose your pro account (ideally the one for your store)
4

Set a Sendocki password

Even with Google, Sendocki asks for a password (useful if you want to log in without Google later). Asked on the next page.
5

Complete your profile

Store name, first/last name, country

​
Password policy

Sendocki enforces a strict policy to protect your account:
RuleValue
Minimum length8 characters
Maximum length128 characters
Must containAt least 1 uppercase (A-Z)
Must containAt least 1 digit (0-9)
Must containAt least 1 special character (!@#$%^&*()...)
Choose a unique password for Sendocki (different from your Gmail, Shopify, etc.). Sendocki stores your orders, customer conversations, and financial data — protect your access.
Use a password manager (1Password, Bitwarden, KeePass…) to generate and store strong passwords without having to remember them.

​
Log in to Sendocki

Once your account is created, return to app.sendocki.com (or directly app.sendocki.com/auth).
Sendocki login page
1

Email

Enter your account email
2

Password

Enter your password (eye icon to show/hide)
3

Remember me (optional)

Check “Remember me” to stay logged in for 30 days without re-entering the password (on this device only)
4

Click 'Log in'

You’re redirected to the dashboard
Do NOT check “Remember me” on a shared device (family PC, cybercafe, etc.).

​
Forgot password

1

On the login page, click 'Forgot password?'

Link below the form — opens /forgot-password page
2

Enter your email

The email you registered with
3

Check your inbox

Sendocki sends an email with a secure link (valid for a few hours)
4

Click the link in the email

The link redirects you to /reset-password with a unique token
5

Set a new password

The new password must comply with the same policy (8 chars, uppercase, digit, special)
6

Log in with the new password

You’re redirected to the login page
If you registered only with Google and never set a Sendocki password, use “Continue with Google” on the login page — there’s no password to recover.

​
Change your password (when logged in)

Once in Sendocki, you can change your password at any time:
1

User menu top right

Click on your avatar / name
2

Settings → Security (or My account)

Depending on the product version
3

Click 'Change my password'

Enter old + new (standard policy)
4

Confirmation

You’re logged out of all your other sessions (security), only the current session remains active

​
Advanced security

​
Log out of all sessions

If you think your account has been compromised (stolen computer, guessed password), log out of all your devices at once:
1

User menu → Settings → Security

List of your active sessions
2

Click 'Log out of all sessions'

All devices, except this one, are logged out immediately
3

Change your password

After a forced logout, change your password as a bonus

​
Rate limiting

To prevent brute force attacks, Sendocki limits:
  • Login attempts (X attempts per minute per IP/email)
  • OTP sends (anti-spam)
  • Password reset requests
If you see “Too many attempts”, wait a few minutes before retrying.

​
Frequently asked questions

Yes, from Settings → My account. A confirmation email is sent to the new address to verify you have access.
One account = one organization. You can create multiple Sendocki organizations with the same email (one per store, for example), but they’re completely isolated from each other.
Contact support at support@sendocki.com specifying your store name — we can find you in our systems.
Possible causes: (1) rate limit after too many wrong attempts — wait 5-10 min; (2) account temporarily suspended — contact support.
Not yet. Sendocki plans to add 2FA (via TOTP / Google Authenticator) in a future release. Meanwhile, choose a strong unique password, and enable 2FA on your Google account if you log in via Google.

​
What’s next?

Invite your team

Add team members with the right roles (Owner, Manager, Agent…)

Create your pipeline

Configure your order processing flow