Sendocki integrates directly with your carrier to create packages, print labels, track deliveries, and manage returns, all from your Sendocki dashboard.Documentation Index
Fetch the complete documentation index at: https://help.sendocki.io/llms.txt
Use this file to discover all available pages before exploring further.
Available carriers
Sendit
Available — nationwide Morocco coverage, native COD management, home pickup, real-time tracking
Other carriers
🚧 In integration — Sendocki develops additional carrier connectors based on merchant demand
Using another carrier? (Ozonexpress, Ameex, Cathedis, ForceLog, DHL, internal delivery, etc.) We prioritize new connectors based on demand volume. Write to support@sendocki.com specifying your main carrier and monthly volume.Meanwhile, you can manually manage shipments to your other carriers from the Orders interface, and fully use Sendocki’s other features (WhatsApp, team, dashboard).
Connect Sendit — quick guide
Enter your Sendit credentials
Your connection credentials provided by Sendit (merchant account with them required)
Detailed Sendit guide
See all details: Sendit account, capabilities, status management, COD
What Sendocki does with your carrier
Once connected, your carrier is automatically used for:Create packages
Automatic package creation at the carrier as soon as an order is ready to ship
Generate labels
PDF shipping label printing directly from Sendocki
Request pickup
Schedule home pickup from Sendocki (depending on carrier capabilities)
Track packages in real time
Statuses updated automatically: picked up, in transit, delivered, etc.
Confirm COD collection
For COD deliveries, collection is confirmed by your carrier and synced
Manage returns
Complete tracking of returned packages until stock reception confirmation
Unified delivery stage tracking
Whatever carrier you use, Sendocki displays a clear and uniform tracking in your dashboard. The main stages you’ll see:| Stage | Meaning |
|---|---|
| Pending | Package awaiting preparation |
| To prepare | Ready to be shipped |
| Pickup requested | Carrier requested to collect the package |
| Picked up | Carrier has taken the package |
| In transit | Being routed |
| Out for delivery | Driver on the way to customer |
| Delivered ✅ | Package handed to customer |
| Unreachable / Postponed | Driver couldn’t deliver |
| Cancelled / Refused | Customer refused or order cancelled |
| Return in progress | Package coming back to you |
| Return reintegrated ✅ | Package returned and counted in inventory |
Morocco-specific use cases
💰 Cash on delivery (COD)
Most Moroccan e-commerce operates in COD. Sendit (and other integrable Moroccan carriers) natively handles cash collection on delivery and remits it to the merchant.Learn more about COD management
Cash confirmation, dispute management, payment tracking
🔄 Stock return management
For orders cancelled or refused by the customer, Sendocki tracks the package return until reception confirmation in stock — important for your inventory and accounting.Manage stock returns
Return processing, stock confirmation, return statistics
Frequently asked questions
My carrier isn't yet integrated, how to do?
My carrier isn't yet integrated, how to do?
3 options:
- Request the integration: write to support@sendocki.com specifying the carrier and your monthly order volume
- Manual handling in Sendocki: create shipments manually (tracking number entered by hand)
- Continue using your carrier’s portal in parallel with Sendocki
How many carriers can I connect in parallel?
How many carriers can I connect in parallel?
No limit — you can connect all the supported carriers you use. When shipping an order, you choose the carrier case-by-case.
How often does Sendocki update package statuses?
How often does Sendocki update package statuses?
Statuses are updated in real time as soon as the carrier notifies a change. No need to refresh manually.
What happens in case of carrier-side technical issue?
What happens in case of carrier-side technical issue?
Sendocki automatically retries in case of communication problem. If a status remains out-of-date, you can force a refresh from the interface.
What’s next?
Connect WhatsApp
Communicate with customers throughout the order → delivery journey