The Collection tab of the Delivery page is your COD cash dashboard. All your delivered orders are listed with the amount to collect, and you mark in one click what has actually been collected by the driver. No more doubt, no more loss, no more forgotten cash.Documentation Index
Fetch the complete documentation index at: https://help.sendocki.io/llms.txt
Use this file to discover all available pages before exploring further.
Why this tab exists
Track every dirham
For each delivered order, you know exactly how much is due and if you’ve collected it. No more cash that “disappears” between delivery and your accounting.
Detect disputes quickly
An order delivered but uncollected for several days = dispute or reporting issue. The Cash tab displays it immediately.
Reconcile with your carrier
The carrier pays you back the collected cash periodically. The Cash tab gives you the operational truth to compare with what arrives in your account.
Steer your COD cash flow
See at a glance how much cash is “pending” payout vs how much is collected. Key indicator of your financial health.
What you see for each order
| Information | Detail |
|---|---|
| 🔢 Order number | To find the order in history |
| 👤 Customer name | For quick identification |
| 🏙️ Delivery city | To filter by zone if needed |
| 💰 COD amount | The exact sum the driver was to collect |
| 📅 Delivery date | When the parcel was handed to the customer |
| ✅ Collection status | Pending / Collected / Dispute |
| 🕐 Collection date | If already collected, when it was confirmed |
The 3 collection statuses
⏳ Pending
The parcel is delivered, but the collection has not yet been confirmed. This is the default status after delivery.
✅ Collected
The cash has been collected by the driver and the merchant confirmed it. Money received / being paid out.
⚠️ Dispute
Something is off: incorrect amount, customer contests, driver claims not having received. To investigate manually.
Mark an order as collected
Click the 'Confirm collection' action
The action menu is accessible on each row (icon or dropdown menu)
Confirm in the window
A window shows you the summary (number, customer, amount) to avoid errors. You validate if everything is correct.
Mark an order in dispute
If you detect a problem (incorrect amount, driver disputes, customer claims):An order in dispute is not counted as collected in your collected cash statistics. This prevents you from artificially inflating your KPIs and keeps the operational truth visible.
Bulk actions
To confirm multiple collections at once (typical after a day of deliveries):
Search and filter
The top bar lets you zoom in on what interests you:- 🔍 Search: by order number, customer name, city
- 📅 Period: today, this week, this month, or custom range
- ✅ Status: see only “Pending” to handle in priority, or only “Disputes” for follow-up
- 🏙️ City: to analyze a specific zone
Concrete business use cases
Weekly reconciliation with your carrier
Weekly reconciliation with your carrier
Your carrier sends you every Monday the cash collected count for the past week.
- In the Cash tab, filter on “Collected” + period = past week
- Compare the Sendocki total to the carrier total
- Identify gaps → investigation on disputed orders
Real-time tracking during a delivery day
Real-time tracking during a delivery day
Your drivers are on the road. With each successful delivery, they confirm collection.
- Open the Cash tab at the start of the day
- Filter on “Pending” + period = today
- Refresh regularly — orders move to “Collected” as they go
- At 6 PM, you see exactly how much was collected
Detect a problematic driver
Detect a problematic driver
Out of 50 orders assigned to a driver, you notice that 8 are in dispute.→ Signal that there’s an issue (poor collection, approximate amounts, possible fraud).
→ React: training, control, or driver change.
Prepare your monthly accounting declaration
Prepare your monthly accounting declaration
End of month: your accountant wants to know how much cash was collected.
- Cash tab → filter period = past month + status = Collected
- Displayed total = official amount collected
- Total pending + dispute orders = cash at risk, to provision
Frequently asked questions
How long does Sendocki keep the collection history?
How long does Sendocki keep the collection history?
Indefinitely, in compliance with your legal accounting retention obligations (generally 10 years in Morocco for accounting documents).
If I mistakenly mark an order as collected, can I correct it?
If I mistakenly mark an order as collected, can I correct it?
Yes, you can modify the status from the order’s action menu. The history of changes is tracked for traceability.
Can my drivers confirm collection themselves?
Can my drivers confirm collection themselves?
Yes — if you give them the Delivery Agent role in Sendocki, they have access to this page (or a mobile-friendly version) to confirm in real time after each delivery. See Invite your team.
What happens if an order is cancelled after delivery (return)?
What happens if an order is cancelled after delivery (return)?
It moves to the Return tab to track the parcel return and potential refund.
Can the Cash tab data be exported?
Can the Cash tab data be exported?
Yes — for your accountant or external analysis. CSV format.
What’s next?
Return
To manage returned parcels and their restocking
Connect a carrier
To automate collection reporting from the carrier