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Documentation Index

Fetch the complete documentation index at: https://help.sendocki.io/llms.txt

Use this file to discover all available pages before exploring further.

The product catalog is the reference base for everything you sell. You manage your products only once in Sendocki — their prices, photos, variants (size, color, etc.) — and everything updates automatically in your orders, invoices, and statistics.
Your catalog is also the measurement unit of your margin: it’s here that you enter your purchase costs, allowing Sendocki to calculate your net revenue automatically (delivered revenue minus product costs).
Product catalog in Sendocki

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Why centralize your catalog?

Single update, effect everywhere

Price change? Cost adjustment? You do it once in Sendocki, it propagates to all your future orders.

Automatic margin calculation

With price + cost entered, Sendocki calculates your net margin on every delivered order. Visible in dashboard and analytics.

Unified stock

The stock visible in the catalog is that of all your warehouses combined — no double counting.

Clean variants

A t-shirt with 5 colors × 4 sizes = 1 parent product + 20 variants (each with its SKU). Not 20 separate products.

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For each product, you see

InformationWhat it’s for
🏷️ Product nameVisible on orders, invoices, customer communications
🔢 SKUUnique identifier for stock tracking and reporting
📸 PhotosDisplayed in product cards + quick recognition
💰 Sale priceUnit price charged to the customer
📉 Purchase costTo calculate your real margin
📦 Total stockAvailable quantity (sum of all warehouses)
🎨 VariantsDeclensions (size, color, etc.) if applicable

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Create a product manually

1

Go to Products → Catalog

Main tab of the Products page
2

Click 'Add a product'

Button at the top right
Add product button
3

Fill in the main information

  • Name: visible to you and the customer
  • SKU: your internal reference (required, unique)
  • Sale price: amount charged
  • Purchase cost (optional but recommended): to calculate your margin
  • Photos: drag & drop or upload from your computer
4

(Optional) Add variants

If your product exists in several declensions: add each variant with its own SKU + its price/cost (can differ from parent)
5

Define initial stock

Choose a warehouse + available quantity
Product creation form
6

Save

The product is available immediately for future orders

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Products with variants

If your product exists in several declensions (sizes XS-S-M-L-XL, colors black/white/red, etc.):

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The right model

  • 1 parent product (“Sport T-shirt”) with its common info (name, description, photos)
  • N variants (“Sport T-shirt - Black - M”, “Sport T-shirt - Red - L”, etc.) each with:
    • Unique SKU
    • Price (can be different per variant)
    • Cost (can be different per variant)
    • Independent stock

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Why not one product per variant?

❌ If you create 20 independent products for the 20 declensions of a t-shirt:
  • Overloaded catalog hard to read
  • No statistical grouping (impossible to see “global Sport T-shirt performance”)
  • Photos to upload 20 times
  • Global modification impossible (description change = 20 actions)
✅ With the parent + variants model:
  • 1 line in the catalog
  • Aggregated statistics (“Sport T-shirt generated 25,000 MAD”)
  • Photos shared at parent level
  • Variants sold automatically when the customer chooses their size/color combo

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Import your catalog in bulk

Arriving at Sendocki with an existing catalog? Bulk import via CSV/Excel.
1

Click 'Import'

Button next to ‘Add a product’
Bulk product import
2

Upload your CSV or Excel file

Expected columns: sku_product, product_name, price, cost (optional), type (simple or variable)For variable products, also add: sku_variant, variant_name, variant_price, variant_cost
3

Preview what will be imported

Sendocki shows you for each row:
  • Action: create / update / ignore
  • Conflicts: if the SKU already exists with different info
  • Detected variants
4

Validate the import

Valid products are created/updated. You immediately see the result: X created, Y updated, Z ignored.
Trick: to update your catalog (prices, costs), export your Sendocki catalog, modify the Excel file, re-import. Existing SKUs will be updated automatically.

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Modify a product

Click any line in the catalog to open the product card. 3 sub-tabs:

📋 General

Name, SKU, description, price, cost, photos. Changes apply immediately to future orders.

📦 Inventory

Stock per warehouse, manual adjustment, low-stock alert threshold. See Inventory for more details.

🎨 Variants

List of declensions. Add, modify, delete variants. Each variant has its own SKU + stock.
Modifying the price of a product does not affect orders already placed (which keep their old price). Effect only on future orders.

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Delete a product

Deleting a product removes it from the catalog but preserves the history of past orders containing this product (visible with mention “product deleted”).If you just want to temporarily disable a product without breaking history, adjust its stock to 0 instead of deleting.

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Synchronization with your stores

When an order arrives via webhook from Shopify or YouCan, Sendocki tries to match the product SKU with your catalog. If found: the order is linked to the product + its cost and margin are automatically calculated. If not found: the order remains valid but without margin calculation. Best practice: use the same SKUs in Sendocki as in your e-commerce store for matching to work automatically.

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Typical use cases

  1. Export your catalog from the old tool in CSV/Excel format
  2. Adapt the columns to the Sendocki format (rename if necessary)
  3. Test on 5 lines first (test import)
  4. If OK: import the complete catalog
  5. Verify that the SKUs match those of your store
  1. Create the product in Sendocki (with photos and correct prices)
  2. Add initial stock in your main warehouse
  3. Verify that the SKU matches that of your e-commerce store
  4. The first orders for the new product will be automatically matched
  1. Modify the sale price in the Sendocki catalog
  2. Also modify the price in your e-commerce store (Shopify/YouCan)
  3. Future orders are at the new price
  4. At the end of the promo: put back the initial prices in both places
Go to Dashboard → Product performance or Analytics → Products. You see the ranking by delivered revenue, volume, margin. The flops are those that drag down your KPIs without bringing in.
In Analytics → Product performance, the return rate per product is displayed. Beyond 20-25%, it’s abnormal: disappointing quality, wrong size, misleading photos. Action: remove from catalog or correct the card.

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Frequently asked questions

No strict limit. Stores with 10,000+ products work normally.
No — each SKU must be unique in your catalog. It’s what guarantees clean matching with orders.
Modify the cost in the product card. Sendocki applies the new cost to future orders only (old ones keep their original cost to not distort history).
Sendocki displays a visual warning but does not block you — it’s your business decision (flash sale, destocking, error to correct).

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What’s next?

Warehouses

Configure your storage locations (one or several)

Inventory

Manage your stock day-to-day per warehouse