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Documentation Index

Fetch the complete documentation index at: https://help.sendocki.io/llms.txt

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🚧 Feature in preparation. WhatsApp campaigns are coming soon to Sendocki. This page will be enriched at launch.
Campaigns let you send the same message to a group of targeted customers — with an approved Meta template, based on a customer segment.

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Planned use cases

  • 🎯 Promotion: send an offer to a specific segment (VIP customers, last purchase > 3 months ago…)
  • 📦 New product: announce a novelty to customers in a category
  • 🔁 Re-engagement: re-engage dormant customers
  • 📣 Announcement: schedule change, event, important info

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How it will work

The general idea:
1

Choose a segment

From existing customer segments (e.g. “VIP customers”, “Casablanca customers spent > 1000 MAD”).
2

Choose a Meta template

From your approved templates.
3

Map variables

Indicate what data to use for {{1}}, {{2}}… (name, city, last order, etc.).
4

Preview and estimate cost

See the rendering on an example and the total estimated cost (Meta charges per conversation).
5

Launch or schedule

Immediate send or scheduled at a specific date/time.
6

Track results

Send rate, delivery rate, response rate, generated conversions.

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In the meantime

For one-off group sends, you can:
  • Manually send a Meta template from the chat, conversation by conversation
  • Configure a pipeline automation to trigger a message on transition to a specific stage

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We’ll keep you informed

The Campaigns feature will be announced by email and in the dashboard as soon as it’s available. To suggest priority use cases, write to us at support@sendocki.com.

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What’s next?

Message templates

Prepare the templates you’ll use in campaigns

Customer segments

Build the segments that will serve as targets