The Sendocki chat is your unified WhatsApp inbox: all your conversations, on all your connected numbers, in the same screen — with customer context within view.Documentation Index
Fetch the complete documentation index at: https://help.sendocki.io/llms.txt
Use this file to discover all available pages before exploring further.
Screen structure
The chat screen is divided into 3 columns:
| Column | Content | What it’s for |
|---|---|---|
| Left | List of conversations | Choose who to chat with |
| Center | The conversation | Read and write messages |
| Right | Customer panel | See who the customer is (orders, stats) |
The conversation list (on the left)
- Search by name or number
- Filters: all / unread / assigned to me / no reply
- Number selector: if you have several WhatsApp numbers connected, switch between them
- Unread badge: number of pending messages on each conversation
The conversation (in the center)
It’s the classic discussion screen:- History of exchanged messages
- Attachments: images, videos, audios, documents
- Quick reply from the input area at the bottom
- Send Meta templates for “cold” conversations (outside the 24h window)
- Insertion from the content library: send an already-stored image or document in one click
- Internal notes on the conversation (invisible to the customer)
The 24-hour window
WhatsApp imposes a rule: you can only write freely to a customer in the 24h following their last message. Beyond that, you must use an approved Meta template. Sendocki warns you:- During the 24h window → everything works normally
- When the window closes → a banner appears above the input area: “This conversation is closed. Use a template to re-engage.”
This rule comes from Meta, not from Sendocki. Sendocki automatically handles detection — you just need to choose a template when necessary.
The customer panel (on the right)
See Customer panel for details.Working as a team on the same inbox
Several agents can handle conversations in parallel, without conflict. Some useful rules:Conversation assignment
Conversation assignment
A conversation can be assigned to a specific agent (or left free). Practical to distribute work between confirmers or after-sales agents.
'Typing' indicator
'Typing' indicator
When an agent is composing a reply, their colleagues see it — to avoid double replies.
Internal notes
Internal notes
Notes added to a conversation are visible to the entire team, never to the customer. Useful for sharing context: “Customer already called yesterday, refuses product X”.
Action history
Action history
You see who replied, who created the order, who changed the pipeline stage from the conversation.
Quick actions from the conversation
From any conversation, you can in one click:- Create an order — see Create an order from chat
- See the full customer card
- Open a current order of the customer
- Add an internal note
- Reassign the conversation to another agent
What’s next?
Customer panel
The customer context to the right of the conversation
Create an order
Turn a conversation into an order