The content library is your media vault: you store everything you regularly send to your customers (product photos, catalogs, demo videos, audios, links…) to reuse them in one click from the chat or templates.Documentation Index
Fetch the complete documentation index at: https://help.sendocki.io/llms.txt
Use this file to discover all available pages before exploring further.
Content types
| Type | Usage examples |
|---|---|
| Text | Standard reply, FAQ, signature, welcome message |
| Image | Product photo, infographic, visual catalog |
| Video | Product demo, unboxing video, tutorial |
| Audio | Standard voice note, pre-recorded voice message |
| Document | Catalog PDF, terms and conditions, quote |
| Link | URL to a product page, form, website |
Why use it
- ⏱️ Time savings: no need to search for a file on your computer every time
- 📂 Everything in one place: a shared reference for the whole team
- ♻️ Consistency: everyone sends the same visuals to customers
- 🏷️ Organization: categories and tags to find quickly
Add content
Upload or enter
- For a medium: drag and drop the file or click to browse
- For text: type the message directly
- For a link: paste the URL
Give a title and description
Short and descriptive (e.g. “Summer 2026 catalog — bags”). It’s what appears in the search list.
Place in a category
Choose an existing category or create a new one (e.g. “Products”, “After-sales”, “Promotions”).
Organize: categories and tags
- Categories
One category per content. Used to logically group your content.Examples of common categories:
- Products
- After-sales / Customer service
- Promotions
- Legal documents
- Standard replies
Use content
From a conversation
From a Meta template
When you create a Meta template with a media header, you can pick the image, video or document directly from the library — no need to re-upload.Content statuses
Each content has a status:| Status | What it means |
|---|---|
| Draft | In preparation, not yet usable |
| Active | Available for the whole team |
| Archived | Hidden from the list but kept for history |
Content preview
Before sending content, you can open it in preview: see how it will display on the customer side (image, file size, video duration, etc.).Best practices
- ✅ Name clearly your content to find it quickly
- ✅ Use categories to structure (Products, After-sales, Promotions…)
- ✅ Compress media before upload (images < 2 MB, videos < 16 MB recommended by Meta)
- ✅ Archive rather than delete to keep history
- ❌ Avoid storing temporary files (a one-shot story visual…) — the library is made for what you reuse
What’s next?
Message templates
Use your content in Meta templates
Chat
Insert content in a conversation