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Sendocki is designed never to cut you off abruptly. When an invoice isn’t paid on time, you’re warned in advance, you have a window to put things right, and everything returns to normal as soon as the invoice is paid.
A suspended account can no longer ship parcels. The rest of your work (browsing, preparation) stays accessible, but the suspension blocks new shipments until payment is made.

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What happens, step by step

1

The invoice reaches its due date

You receive your invoice and a payment deadline. Everything is visible in your history.
2

Late payment detected

If the due date passes with no payment received, the invoice changes to “Overdue” and you’re notified. A banner appears in the app with a countdown before suspension.
3

Final reminder before suspension

The banner shows the time remaining. Pay the invoice within this window so you’re not suspended.
4

Account suspension

Without payment within the window, the account is suspended: shipments are disabled and you receive a suspension notification.
5

Reactivation

As soon as the overdue invoice is paid, your account is reactivated and you can ship again. You receive a reactivation confirmation.
Payment reminder banner before suspension

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How do I reactivate my account?

It’s simple: pay the overdue invoice. Reactivation follows automatically once the payment is received.
1

Open the Billing page

The payment banner takes you straight there.
2

Pay the overdue invoice

Follow the transfer instructions. See Pay my invoice.
3

Wait for confirmation

Once the transfer is received, the account is reactivated and the “Account reactivated” notification is sent to you.

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I’ve reached my plan’s limit

This is different from an unpaid invoice: you’ve simply used up all the parcels included in your plan for the period. To keep shipping, you have two options:

Top up credits

Add extra parcels right away

Pay the related invoice

When the app prompts you to pay in order to continue

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Frequently asked questions

No. Suspension disables shipments; it deletes nothing. Your orders, customers and history stay intact and come back as soon as you’re reactivated.
The exact window is shown in the reminder banner, as a countdown. Pay before this window ends to avoid any cutoff.
Reactivation follows the receipt of the transfer, which depends on how long your bank takes. If the status doesn’t change after several days, contact support with your invoice number.

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What’s next?

Pay my invoice

Pay to reactivate

Notifications

The late-payment and reactivation alerts